By ROBERTA LENGER KANG
Differentiation can happen in many ways, with varying levels of complexity. Our Differentiating Like a STAR resource, designed to help educators consider entry points to differentiation, offers strategies in four categories: data, task, text, and grouping. Within each category, we outline three levels of instruction — the more stars included, the stronger the differentiation. By identifying pathways to expand differentiation, you can add depth and complexity to your lessons. When teaching in person, we differentiate tasks by dividing content material, offering multiple processes to fit students’ learning styles, or varying the product to ensure interest and engagement. Differentiating at a distance may change our communication methods, but it doesn’t need to change our commitment to student choice. In fact, it can enhance it! 
Pathways for differentiation
One classic way to differentiate instruction is to create different paths for students to demonstrate their learning. There are three ways that educators can differentiate based on the assigned task: content, process, or product. Content As you develop your curriculum, you may identify a series of content strands that students should be familiar with, and that are representative of a larger concept or theme within your instruction. When we differentiate content, we can identify some concepts and examples that are necessary for all students to know deeply, and other concepts that students should be familiar with, but may not be required to know in-depth. Differentiating this content allows educators to present a wide range of examples or scenarios as a means to teaching towards a larger concept. When differentiating content, every group takes the same steps to complete the same final product — but they begin with different content information. For example:
Product Sometimes, it is in students’ best interests to focus on the exact same content, particularly when content strands are essential to students’ understanding of a discipline, or are represented on mandated assessments. In these cases, we can keep the content the same, but invite students to represent their learning in different ways. By giving students choice in how they demonstrate their learning, we help them to tap into their natural creativity, curiosity, and intrinsic motivation. When differentiating products, it’s important to develop a scoring guide that focuses on the key content concepts that need to be represented, and to align each product outcome with those expectations. For example, you might present your students with three project options: a three-page essay, a PowerPoint presentation consisting of 10 slides, or a three-minute video. Each project can be evaluated based on the same content information and should demonstrate the same application, analysis, synthesis, evaluation, or collaboration skills. Process When preparing students for rigorous, high-stakes assessments, you may not have the freedom to pick and choose the content or the final product. In these cases, you can look at opportunities for differentiating students’ processes. Consider differentiating through process by providing various supports for students. Perhaps some students receive a glossary of key terms & definitions, while others receive a word bank, and others receive no vocabulary assistance at all (because they don’t need this additional support to make sense of the content). You can also use student notes to support process differentiation — consider inviting some students to make use of outlines, while offering two-column note taking, webs, and bullet points to others. Whether they’re working individually or in small groups, giving students a choice of how to engage in their learning process can feel highly personalized, which will enable them to walk with their best foot forward. 
Making the most of online learning
When working in the world of remote teaching or blended learning, our typical teaching strategies may seem difficult to translate, which leads to defaulting to whole-class instruction that does not leverage student choice or differentiate based on student needs. But the online space offers just as many — if not more — opportunities to differentiate the task. High-Tech Many educators working in communities with on-demand access to technology are able to differentiate a task through content, process, or product using their online platform. Whether you’re using Google Classroom, Canvas, Blackboard, Moodle, or your own website, you can offer options at key points along the learning journey. In fact, it’s even easier to provide task options through distance learning, since there are no printing requirements! Within each lesson, we can create opportunities that maximize student choice. In high-tech spaces, we can post multiple assignments, graphic organizers, or focus topics and invite students to choose which they’d prefer to work with. Students can even work across class periods and be grouped with students who have shared interests, levels, or thinking processes. Students can also meet virtually through video conferencing, create small group videos, or share their process notes through pictures, video reflections, and digital artifacts. Low-Tech Some students have access to technology, but experience limitations due to time on their device, internet access, or support with using advanced features of applications. In these situations, the differentiation of content, process, or product should be made clear to students in their assignment. They may benefit from having their assignment personalized for them, and they may need flexibility if they are able to mix online and offline work. This can mean posting the task so it can be downloaded for later use (rather than just existing on a website), and creating materials that students can complete using their computer, but that don’t require internet access. No-Tech Students in the “no-tech” access category likely have less than one hour per day to access the internet, and may be logging on from a phone or tablet that isn’t connected to a printer or scanner for managing hard copy printouts. Teachers can offer entry points for these students by creating custom materials using picture models or short videos that explain what and how to complete a task with the materials they have on hand. Keep in mind that no-tech assignments can ask students to write out their responses by hand and submit assignments using photos. These assignments might also include packets of strategies or resources that can be picked up at school (and for convenience, can be picked up/dropped off during the same hours as food distribution), phone calls or text messages to students, or the option to send/receive materials by mail.
Differentiating tasks is one way we can increase student interest. Students are drawn to tasks that are personally relevant and challenging — creating multiple pathways for students to approach their learning (process), demonstrate their learning (product), or customize their learning (content), will allow them to deepen their understanding and increase their personal and academic engagement.
TAGS: DIFFERENTIATION, REMOTE LEARNING, RESOURCES, ROBERTA LENGER KANG
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By ROBERTA LENGER KANG
Differentiation can happen in many ways, with varying levels of complexity. Our Differentiating Like a STAR resource, designed to help educators consider entry points to differentiation, offers strategies in four categories: data, task, text, and grouping. Within each category, we outline three levels of instruction — the more stars included, the stronger the differentiation. By identifying pathways to expand differentiation, you can add depth and complexity to your lessons. Differentiating instruction through text selection and literacy support is essential during a time of remote or blended learning. While learning remotely, students increasingly rely on learning through reading, rather than in-person lectures or teacher presentations. As students are exploring new content through texts, we can design multiple entry points to support engagement, content knowledge, and skill development. We use texts to inform our instruction at three critical levels: 
When teaching in person, we often differentiate for students based on their reading levels. We may be used to differentiating a text by using a common reading support like a vocabulary word bank, or guiding questions to build comprehension. More advanced forms of text differentiation include providing multiple texts on the same topic and allowing students to make a selection. This ensures that students will have access to the main content information at the reading level that is the best fit for them. When we’re providing the highest level of differentiation for students, we’re matching specific students with an “on-level” and a “stretch level” text to support their understanding of the content and stretch their reading level.
Whether we’re teaching in-person or remotely, our biggest challenge is finding meaningful texts at different levels. You may be interested in exploring websites like Scholastic, Newsela, or Readworks — each of which offer access to texts organized by subject, topic, and grade level. A strong practice would be to identify the following:
If students are struggling with the lowest leveled text, consider adding additional scaffoldings (like the word bank or anticipatory summaries).
High-tech differentiation
We define "high-tech" as unlimited, individual access to an internet-connected device. Provide vocabulary support: Consider linking to sites like vocabulary.com, where you can create class lists, group students, and customize vocabulary lists (or select from pre-made options). You can also use this option to create quizzes and other vocabulary-building games, which will provide a complement to any reading assignment. Build student choice and autonomy by offering students a central text — for everyone to read — and then inviting students to contribute to a classroom library by finding two additional texts on the same topic. Going forward, students can select the texts they want to read based on those that have been identified for the class’ digital library. Use a formative reading assessment to identify targeted texts that can be incorporated into instructional tasks. We can use a resource like Google Forms to develop a differentiated task for students, and embed a select passage from the text into the form itself, while asking questions related to comprehension. If students answer the questions incorrectly, they can be routed to a text that’s targeted for a lower grade level. If students submit a mix of correct and incorrect responses, they can be routed to a text that matches their grade level. If students answer all questions correctly, they can be routed to a higher level text. Whether providing access to vocabulary instruction that’s parallel to the reading, or helping students discover texts at their own levels, differentiating by text level is a great way to ensure all students have a way to access the lesson. 
Low-tech differentiation
We define "low-tech" as at least one hour of individual time on an internet-connected device. Add hyperlinks to potentially difficult words embedded in a shared text. This type of vocabulary support makes it easy for students to view the definition of a word, without leaving the document they’re reading. If you’re preparing an assignment in Google Docs or Word, simply highlight the word you want to define and add a hyperlink to an online dictionary. Help students utilize this support by asking them to summarize key parts of the text or define some of the vocabulary terms in their own words. This option does not require that students spend more time online, and will allow them to complete the assignment on paper rather than on the computer if that’s a better fit, given their access to technology. Offer student choice when posting an assignment to your online learning platform. Consider providing 2-3 texts as options and giving students a choice of which they’d like to read, or plan to strategically assign texts to students based on their reading levels. You can also invite students to read two out of the three texts, and offer additional points for reading multiple selections. Each interaction will help students absorb the content information, build their vocabulary, and challenge them to stretch to the next reading level. Teachers are sometimes cautious when doing this in person, as it can stigmatize students and highlight their level of academic performance. But in a remote learning setting, each task can become personalized, and this strategy can be implemented without these same concerns.
No-tech differentiation
We define "no-tech" as less than one hour on an internet-connected device. Add-on resources can accompany your lesson, and create scaffolds and supports for students as they read. For example, if a task includes a reading passage, comprehension questions, and a short response, you can create an add-on resource for vocabulary, which will provide definitions of words included in the passage. At a minimum, this word bank can help students make sense of the passage. For additional credit, we can ask students to create visual definitions of the vocabulary words, or define them in their own terms. Their work can be created using pen & paper, and then submitted by taking a simple photo. Ask students to synthesize content in their own words: Similar to the low-tech option, this begins with offering multiple texts as part of your assignment, and inviting students to choose the text that’s the best fit for them. From there, we can ask students to share what they’ve learned by writing about the topic as if they’re passing on their knowledge to students who are at a lower grade level. For example, if I’m teaching middle schools students who are learning about the three branches of government, I can extend my students’ reading task by asking them to write an explanation of this topic for third graders. The translation of the information from an on-level text to students at a lower grade level will help students think critically about what they understand.
Whether we’re teaching in-person or online, differentiating texts for students’ reading levels is complicated. We want to use everything we know about our students to match them to the right text at the right time, and provide the best scaffolds that will help them to stretch without slipping.
TAGS: DIFFERENTIATION, LITERACY, REMOTE LEARNING, RESOURCES, ROBERTA LENGER KANG 
By ROBERTA LENGER KANG
Nothing is going according to plan. Across the world, the swift transition from in-person to online education as a result of COVID-19 has created anxiety, uncertainty, grief, and a host of complex challenges for educators. Whether the transition caught us by surprise or we saw it coming, we have all faced unexpected obstacles in the wake of this crisis. But if we can begin to see some of our professional obstacles as opportunities, we can begin to forge new pathways that will carry us forward, even when the current crisis is behind us.
Designing curriculum
Obstacles Designing curriculum is hard enough, but designing a remote learning curriculum in the middle of a global pandemic is completely overwhelming. Curriculum design is often customized to the features of a time-bound, classroom-based experience, to which at-home learning bears little resemblance. Can we translate the qualities of in-person learning to diverse groups of students who will have different entry points to learning and varying levels of access? Can we provide rigorous instruction to students when exams are canceled? Can we continue with the curricular units we had planned at the beginning of the school year, even if they aren’t aligned with at-home learning? Opportunities Within each of these curriculum challenges is an opportunity that can be unlocked with one word — how. Rather than “can we...", let’s try “how can we...in high-tech, low-tech, and no-tech ways?” By asking how, we can focus not on obstacles, but action steps. This shift in our thinking can act as a catalyst to reexamining our goals, methods, and design for learning. In this moment, we have the opportunity to reimagine our curriculum for maximum engagement, intellectual curiosity, and cultural relevance. In-person learning is constrained by quantities of time: attendance, punctuality, and class periods, to name a few. Because at-home learning doesn’t exist within the same parameters, it presents an opportunity for educators to design curriculum that will engage students in learning at their own pace. 
Demonstrating learning
Obstacles At the same time, at-home learning lacks the immediate presence of a classroom teacher who can answer questions at a moment’s notice, or a classmate to consult. As a result, at-home curriculum must be more explicit than its in-person counterpart. In person, a teacher may typically make oral announcements, or take loose notes on the board. To engage students in an intellectually rigorous at-home learning experience, teachers will likely need to be more detailed, more explicit, and provide more models, examples, and visuals in order for students to deepen their understanding. Opportunities As teachers articulate the nuances of content for an at-home learning experience, we have a new opportunity to develop robust materials and resources that will serve students’ needs, even when in-person learning resumes. For teachers, this type of deep reflection and planning is a unique professional learning experience that deepens our own understanding of our content and methodology. For at-home learning, teachers may want to consider structuring weeklong assignments in the form of mini-projects or inquiry investigations that will allow students to vary the time spent on them each day. Some may want to break up their learning into daily chunks, while others will be able to dive deeply into the experience for a longer period of time. The ultimate goal is not the precise number of minutes students spend on the activity, but rather how they are able to demonstrate their knowledge and skills related to the objectives. It doesn’t matter if they complete the task in 5-minute or 45-minute increments, or across 3-4 hours in one sitting — what matters is what they learn.
Connecting to students
Obstacles In-person teaching is dependent upon a teacher’s presentation skills, and their rapport with students. At-home learning requires a completely different approach, as teachers are not physically with their students. This can be very disorienting for teachers who find their energy and satisfaction from being around kids and seeing their students’ eyes light up during an a-ha! moment. Being separated from their students can leave teachers feeling isolated, disconnected, and wondering if anything they’re doing is working. Opportunities Distance learning requires us to consider all of the ways in which we can deliver content without being in the same room at the same time. Our first task is to acknowledge that our go-to model of instruction may not be possible at this time. But while distance learning is different, it doesn’t need to diminish the teaching or the learning experience. We want to start by asking questions: How do we design an opening activity to draw students into their learning? How do we deliver our mini-lesson on a new topic or concept? How do we provide students with meaningful tasks and provide feedback in a timely manner? One option includes synchronous video calls, where students log on at a specific time and engage with their class virtually. The benefits here are that teachers can present their lesson, engage students in peer-to-peer discussions, and answer questions in real time. However, this approach assumes all students have access to technology, and are able to engage at the same time without interruption. This isn’t always the case — and when students can’t engage online, it creates major concerns around equity and access. It’s for this reason that many educators see asynchronous learning as a promising practice. Using simple technology to create instructional videos, screencast presentations, or even audio recordings, teachers can present their lesson one time and distribute it 100+ times to their students in low- and no-tech ways. One of the benefits of recorded lessons (even when we aren’t teaching through a pandemic) is that students can re-watch the lesson as many times as needed in order to understand the information. This is a critical support for students who have learning disabilities, or are learning English as a second language. Being able to pause, go back, and re-watch the lesson can bolster students’ confidence, increase their comprehension, and clarify their questions. After the lesson is designed and delivered, teachers can shift their focus from delivering instruction to providing personal support, feedback, and task modifications for students at all levels. This might look like holding office hours, offering weekly check-ins with students, email correspondence, or phone calls with students or caregivers who don’t have access to technology. Using these strategies, distance learning can be expertly differentiated, highly personalized, and deeply relational.
In a time that feels topsy turvy, we have to be honest: nothing is going according to plan. This fact is scary, disappointing, and de-centering, and can produce a considerable amount of anxiety. Whether we’re novice teachers or veterans, school leaders or policymakers, we are educating in a time that requires us to find new opportunities for offering meaningful, relevant, and academically engaging learning experiences to our students. Being open to these opportunities will serve us well, even when we’ve safely returned to our classrooms.
TAGS: REMOTE LEARNING, ROBERTA LENGER KANG 
By ROBERTA LENGER KANG
Differentiating instruction is inherently difficult, and now that we’re doing it at a distance, it can appear even more overwhelming than before. But appearances can be deceiving. Differentiating during this period of distance learning — using some high tech, low tech, and no tech options — can be easy, efficient, and effective! Differentiation can happen in many ways, with varying levels of complexity. Our Differentiating Like a STAR resource, designed to help educators consider entry points to differentiation, offers strategies in four categories: data, task, text, and grouping. Within each category, we outline three levels of instruction — the more stars included, the stronger the differentiation. By identifying pathways to expand differentiation, you can add depth and complexity to your lessons. When teaching at a distance, we aren’t able to rely on our typical informal observation skills to gather data about our students, including our ability to overhear conversations, see students’ confusion, or listen to their in-the-moment questions. We can, however, find alternative methods for collecting and using data to inform the next steps of our instruction. We use data to inform our instruction at three critical levels: 
High-tech: Google Forms
Using the features built into Google Forms, educators can build custom assessments, surveys, pre-, during, and post-reading guides, and much more. When students answer questions within the form, you can be updated instantly. Create a clear connection to the data by turning the form into a quiz. This allows students to receive feedback about their performance, and can allow you to provide instructions for the student’s next task, based on their answers. Students who do well may be ready to move on to a more challenging activity; students who struggle may be directed to re-read or engage in continued practice. When they’re ready, students can return to the quiz to re-test their knowledge and demonstrate their learning. How can you redirect students based on their answers? Use the “go to section based on answer” feature. This feature allows teachers to create hinge-point questions within an online learning experience. Within any multiple choice question, we can establish different follow-up tasks based on a student’s response. If our answer choices are strategic (e.g. 1 correct answer, 1 close answer, 1 opposite answer, and 1 nonsense answer), students can be routed to different follow-up tasks after each question they respond to:
Using these Google Forms features is a great way for educators to create original curricular materials that blend instruction and assessment into a seamless experience for students.
Low-tech: there's an app for that!
Not everyone is up for building a differentiated task from nothing, and that’s okay — there are plenty of existing apps we can use that already have some of the basics set up for us:
These apps and others like them allow teachers to use existing platforms as a way to gather critical data about student performance.
No-tech: phone & paper
Distance learning without immediate and on-demand access to technology is extremely challenging in any circumstance, but especially amid a global health crisis. Students and families who don’t have access to technology are also those most likely to be vulnerable to housing, food, or health insecurity, and it’s in times like these that an equitable education is most at issue. While it might be less fancy, using data to inform your instruction is not less possible when working without on-demand access to technology. Here are a few no-tech solutions that can get us through these difficult times without sacrificing the importance of data-informed instruction:
Whether or not we’re with our students in person, it’s still within our reach to provide targeted instruction. When our lessons are thoughtfully designed and informed by student data, we can offer differentiated instruction at every level of technology access.
TAGS: DIFFERENTIATION, REMOTE LEARNING, RESOURCES, ROBERTA LENGER KANG 
By ROBERTA LENGER KANG
We might think that the hardest part about becoming a leader is knowing the right thing to do, at the right time, and then doing it. In reality, the hardest part of becoming a leader is knowing the right thing to do at the right time, and then not doing it. Let me explain. Leaders often find themselves in a position to manage others in an area where they’ve previously been successful. The problem is, when it comes to supervising others in doing a job we know how to do well, it’s often easier to continue to do the job ourselves than to watch others struggle through it. Face it — if we do it ourselves, it’ll get done faster, better, and everyone will see how skilled we are and they’ll learn in the process. Except...not really. In reality, it’s vice versa.
Letting go is one of the hardest parts of effective leadership
When we’re doing our jobs well, our work as leaders is to coach and supervise the tasks and responsibilities of others — and that role should take more of our time than anything else. If we’re spending the bulk of our time doing the tasks ourselves, we aren’t leading, we’re doing. The true task of a leader — as a teacher, an administrator, or even a superintendent — is to lead from the ground up, nurturing those around us to take root, grow tall, and bloom. But this process is easier said than done. In reality, even when we establish a process for delegating tasks, distributing roles, and differentiating responsibilities, it’s easy to spend all day, every day putting out fires, stopping fights, and feeling frustrated. This is because in ground-up leadership, we have to train and coach others to know how to do the right thing at the right time, even when we aren’t around. This is when leadership feels like a vice, when the weight of our leadership role feels like it has such a tight grip on us that it makes it hard to move or even breathe. When we feel the vice, we need the VERSA. VERSA is a process for leadership that includes five principles of leadership that will help us to transform our teams from the ground up, allowing us to step back while others step forward.
V is for Vision
Effective leaders set a clear vision to help their teams see what matters most. The first step for working with any team is to set a clear vision for the work they’re doing. It’s our responsibility as leaders to find the big picture vision for the task at hand, and help each person on our team to take on that vision as their own. This means they need to see value in the vision, see the role they play in reaching toward the vision, and see the vision as it fits into their own purpose in the work. To set a vision, leaders must ask themselves: What is our goal? We must remember where we want to go.
E is for Expectations
Effective leaders clearly communicate their vision and establish shared, explicit expectations — even when they seem like common sense. All conflicts are the result of missed expectations, whether known or unknown. We all have expectations of ourselves and of one another — when those expectations are not clearly defined, are not stated explicitly, or are not agreed to, we’re bound to have accidental missed expectations. We’re also bound to have purposeful missed expectations, where someone wants to leave early or doesn’t meet a deadline. Without clearly stated and agreed to expectations, it can be challenging to realistically hold people accountable for their mistakes. To establish expectations, leaders must ask: Do we agree on what needs to be done? We must remember to say what we want to see. 
R is for Responsibility
Effective leaders identify who, what, when, where, and why. If it’s everyone’s job, it’s no one’s job. The idea of shared tasks and shared responsibility is great on paper, but in the real world, when the components of the task are ambiguous or the process is mysterious, we often create more problems than we solve. Responsibility entails the strategic and purposeful passing of the baton from one person to the next, for a defined period of time. We can think about it like a relay race. If everyone runs all at once, the team is doomed to fail. If no one runs a particular leg, everyone loses. Most work in teams requires thoughtful distribution of tasks, even if they can be completed by multiple people on the team. To establish responsibility, leaders must ask: Who will do what, and by when? We must remember to monitor the baton pass between team members on our project.
S is for Support (and praise)
Effective leaders provide opportunities for professional growth and strategically match people with tasks linked to their gifts and talents as often as possible. They praise with purpose. In her book Dare to Lead, Brene Brown challenges leaders to imagine that each of their team members is actually doing the best they can, without reservation. The question she leaves us with is, if that’s true (which she is very confident that it is) what does it mean about how we support them in the work? How do we determine that our team has all the skills they need to meet the demands of the task? How can we anticipate their professional learning needs, as well as create a culture where people feel comfortable coming to the front to say where they need help? If we are truly motivated by our goal, we’ll take the time and put in the effort to provide support and praise to our team members, offering feedback on what has been done well and where growth is required to meet the goal. To provide support, leaders must ask themselves: Do we have the skills to meet the expectations? We must remember that common sense isn’t always common, it’s often learned through culture and prior knowledge.
A is for Accountability
Effective leaders follow up on met and unmet expectations. In direct conversations, we can identify the obstacles to meeting expectations, collaborate on action plans for next steps, and when necessary, establish proportional consequences. Part of the challenge is that many leaders grew up in the light of the epic quote, “if you build it, they will come.” I know that I spent a lot of time believing that if I just set a clear vision, hired the right people, and created clear structures, I wouldn’t ever have to have those hard conversations, or correct someone on the team, and of course, I’d never need to fire anyone. But accountability is just as important as every other part of the process. It’s what raises the stakes, creates a fair working environment, and reinforces the values of the organization. Without accountability, anything goes...and when anything goes, everything goes. To hold our team members accountable for their contributions, we ask: What feedback or action steps will translate into met-expectations? We can remember that accountability doesn’t equal punishment, but it is a call to account — to explain what happened, why it happened, and how we can make a change in the future.
VERSA is a process for leadership that allows us to lead from the ground up — stepping back in order to move forward — and authentically move our teams towards knowing the right thing to do at the right time.
When our teams take center stage in these ways, it’s a huge win. It means as leaders, we can begin to set our sights on the future, knowing that day-to-day, our team is leading the way. 
By ROBERTA LENGER KANG
What do you do? I’m a teacher. Oh wow, I could never do that! [long pause] It must be so rewarding, though. I’ve had this conversation at least a hundred times, maybe more. There’s the same rhythm of awkward pauses each time, where the other person looks to say something positive, and I recall small, not-so-rewarding incidents that have happened over my teaching career. Yes, I do find my work in education, both in and out of the classroom, to be extremely rewarding when I focus on the big picture. But on a day-to-day basis, teaching can be a struggle. It’s a struggle because, contrary to popular belief, teachers do not teach Math or Science, or History — they teach students. From tiny to tall, students are actual human beings with independent identities, personal autonomy, and a will of their own. The concept of “controlling your class” is both inaccurate and impossible. On any given day, a highly effective teacher can facilitate, guide, support, foster, and nurture a positive learning environment — but we can never control it. Subsequently, creating classroom culture or managing student behaviors is a major stressor for teachers at all levels. Many teachers maintain the myth of classroom control and as a result, they may struggle to embrace student-centered instructional strategies like peer-to-peer discussions, group work, and student choice on tasks. The more fear we have, the more likely we are to become hyper-vigilant micro-managers in the classroom, which can sometimes magnify small issues and escalate conflicts, creating disruptive and potentially dangerous power dynamics that can block off relationships and erode trust between teachers and students. None of which feels rewarding, I promise. As teachers, we have a lot of power and responsibility to set the tone in our own classrooms and create a culture of learning that empowers students to engage in the lessons with respect for themselves and others. Here are three ways we can de-escalate conflicts and maximize positive learning opportunities for students.
Don't take it personally
The first thing we want to remember is that all of our students are actual human beings who typically live 23 hrs and 10 minutes a day without us. When they enter into our classroom after a bad morning, feeling hungry, distracted, or any number of other emotions, it’s easy for us to take their words and actions as a personal attack. This can put us on defense, or worse — on the offense. Before reacting, we will benefit from asking a few simple questions that will help us to strategize our next steps.
Praise publicly
Even in the smallest classes, teachers are outnumbered. As a result, we’re hyper-focused on distracting, disruptive, disrespectful, and defiant behaviors and we’re far more likely to address everything that’s going wrong, rather than what’s actually going right. Often, we’re addressing negative classroom behaviors in front of the whole class because it’s more efficient to say, “Brian, stop talking” from the front of the room than it is to walk to the back of the class and talk with Brian privately in the middle of a lesson. But culture is shaped primarily by the narrative, and as teachers, we have the privileged opportunity to set up a positive narrative in our space. By eliminating public criticism, and praising publicly instead, we have the power to create positive momentum, spotlight all the students who are doing the “right” thing, and set clear expectations for what students are supposed to do.
Reflect & redirect
Our goal is not to become afraid of addressing students’ negative behaviors directly, but rather to begin addressing them strategically. If we can remove our personal feelings from the situation, we’ll be better positioned to find a method for motivating students to fully commit to a proactive and positive learning environment. Part of that methodology is public praise — the other part is personalized reflection and redirection. Especially when working in a culture that is vastly different from one’s own, focusing on short, private conversations when it’s necessary to address a negative behavior can only have a positive impact on the culture.
Our classroom spaces will feel physically and psychologically safer when we acknowledge that students’ behavior is a form of communication, even when directed towards us. When we allow ourselves to be personally offended, we are likely to simplify the situation and vilify the student. This leaves us more likely to respond defensively, criticize, and engage in power struggles. Each of these instincts are likely to increase tension and escalate conflicts at the exact moment when we know that diffusing the situation would be more beneficial to our students and ourselves.
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The Center for the Professional Education of Teachers (CPET) at Teachers College, Columbia University is devoted to advancing global capacities in teacher education, research, and whole school reform. CPET advocates for excellence and equity in education through direct service to youth and educators, innovative school projects, international research that examines and advocates the highest quality instructional and assessment practices today, and sustainable school partnerships that leverage current policy and mandates to raise literacy levels and embed collaborative communities of learning. Uniting theory and practice, CPET promotes rigorous and relevant scholarship and is committed to making excellent education accessible worldwide.
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